Things to take note…

Alpacas have unique personalities; they definitely have their own speed, and some days they don’t want to walk as far as others, so we respect this as the welfare of the animals is our utmost priority. Because of this, the walk time may vary on each visit. This is an experience, not a trek, but you will always have a fabulous time!

The weather can be unsuitable for the experience to go ahead if this is the case we may need to rearrange your visit. We do, however, walk in the rain.

Dogs are not allowed to come, unfortunately, as much as we love dogs, Alpacas don’t, and we want to make sure they are having as much fun as you!

Children under the age of 10 are allowed to walk an alpaca on their own at the managements discretion. 

Terms and Conditions

• We ask for payment in full when booking.
• Cancellations and rescheduling, a minimum of 48 hours notice is required.
• Only in exceptional circumstances are bookings refundable.
• Vouchers are valid for 12 months from the purchase date.
• Accidents rarely happen; however, we are working with animals in an open environment. We give a health and safety briefing prior to all experiences, and you should follow the instructions given.
• In the event that the weather conditions are deemed by us, unsuitable, we have the right to cancel and rearrange bookings.
• During your visit, if any participants behaviour is deemed unacceptable towards the animals or staff, you will be asked to leave.
• Smoking is not permitted whilst on the farm.
• Please check the weather and dress accordingly. Correct footwear is essential.
• Accessibility – the walks are unsuitable for wheelchairs and pushchairs.

Animal Welfare Licence (pdf)

Public Liability Certificate (pdf)

Public Health England Farm visits avoiding infection (pdf)

Industry Code of Practice Animal Contact at Visitor Attractions (pdf)